At Benner's Gardens, we are confident that we provide the highest quality fence materials, accessories and tools available. If for any reason you are dissatisified with your purchase, we will accept unused material in the original packaging within 30 days of the initial purchase, subject to a 20% restocking fee.
In the rare case that items are deemed to have manufacturer defects, Benner's Gardens will replace said items immediately. Please notify us right away with any concerns.
Customers are responsible for notifying us of any issues within one week of recieving their order. This includes missing items, damaged items or wrong materials recieved.
**Customer is responsible for all shipping charges for ALL returns: If you would like to return your order, you are responsible for the original shipping charges associated with your order, even if you qualified for Free Shipping. If a shipping surcharge was paid on any order, this amount will be deducted from the original shipping charge total. If you request a call-tag/pick up for return shipping, you will be responsible for this cost as well, or you may return the items to us on your own- at your cost. ALL shipping charges associated with your order will be deducted from your credit for items returned.
*PAYPAL: If your order was paid for via PayPal, you will be responsible for any fees & charges from PayPal associated with your order. Orders paid via PayPal will also be issued their return credit via check.
Please allow up to 2 weeks for return credit to be posted to your original form of payment.
Posts and Sleeves are NOT returnable!
Open Kits and components can not be returned!
Chewed poly fence is not returnable!
Discount & Promo-Code Policy
Don't forget to add your email to our email list!
Benner's Gardens offers discounts throughout the year on our fencing materials and accessories.
New customers who sign up will also receive a 10% discount code to apply to your first order.
** PLEASE NOTE: Discount codes must be entered and applied to your order BEFORE entering your payment information and submitting your order.
Unfortunately, we are not able to apply a discount to a previously submitted order for a refund. Please save your discount code and use it on your next order!
Within 1 business day of an order, we are able to apply an account credit to use for your next order, with an applicable promo-code. Under no circumstances will we issue a monetary refund for promo-codes and discounts.
Having trouble with a promotion code? No problem! Give us a call and we will be happy to help!
Benner's Gardens reserves the right to change our prices without prior notice. For larger orders, Benner's Gardens prefers to ship via Common Carrier.
If you are unable to receive a pallet, please call prior to placing your order.